Shipping policy

Last Updated: July 23, 2026

At CuteCharmCo.store, we want every order to arrive safely, smoothly, and with the same cheerful feeling that inspired you to choose it. We offer a curated collection of cute keychains, plush charms, acrylic accessories, silicone pendants, bag decorations, collectible gifts, and other playful lifestyle products. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled if delays or delivery issues occur. By placing an order through CuteCharmCo.store, you acknowledge that you have reviewed and accepted the terms described in this policy.

1. Free Worldwide Shipping

CuteCharmCo.store provides free standard shipping to eligible destinations worldwide. No minimum order value is required unless a specific promotion, product page, or checkout notice states otherwise. Standard shipping costs are covered by CuteCharmCo.store; however, free shipping does not necessarily include customs duties, import taxes, local handling fees, brokerage charges, remote-area surcharges, or other fees imposed by government authorities, customs agencies, postal services, or third-party carriers in the destination country.

Free shipping applies only to the shipping method selected or assigned by CuteCharmCo.store. If an expedited, priority, insured, premium, or express delivery option is available and selected by the customer, additional charges may apply. Any optional shipping fee will be displayed at checkout before payment is completed.

Some products may be shipped separately due to differences in inventory location, packaging requirements, product size, or fulfillment arrangements. Customers will not be charged additional standard shipping fees merely because an order is divided into multiple parcels.

2. Order Processing Time

Orders typically require approximately one to three business days for processing before shipment. Processing includes payment verification, fraud screening, order review, inventory confirmation, product preparation, packaging, and transfer to the selected shipping carrier.

Business days generally refer to Monday through Friday and exclude weekends, public holidays, and other days on which fulfillment centers or shipping carriers are closed. Orders placed after normal business hours, on weekends, or during public holidays may begin processing on the next available business day.

Processing times may be longer during major sales, seasonal campaigns, holidays, product launches, inventory updates, unexpected demand, or operational disruptions. We make reasonable efforts to process orders promptly, but processing estimates are not guaranteed shipment dates.

Customers may receive an order confirmation shortly after completing checkout. This confirmation means that the order has been received by our system; it does not necessarily mean that the order has already been packed or shipped.

3. Estimated Delivery Time

Our estimated standard delivery time is approximately seven to ten business days after the order has been processed and shipped. The total time from order placement to delivery therefore includes both processing time and transit time.

The seven-to-ten-business-day estimate is provided as a general guideline and is not a guaranteed delivery commitment. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, product location, local postal service, weather conditions, seasonal volume, transportation availability, public holidays, and other circumstances beyond our reasonable control.

Remote regions, islands, military addresses, rural areas, and locations with limited delivery infrastructure may require additional transit time. International shipments may also be delayed by customs inspections or local import procedures.

Customers should allow additional time when placing orders intended for birthdays, holidays, anniversaries, travel, or other time-sensitive occasions. CuteCharmCo.store cannot guarantee arrival by a specific date unless such a guarantee is explicitly provided in writing for a particular shipping service.

4. Order Confirmation and Shipping Notification

After an order is successfully placed, a confirmation email will normally be sent to the email address provided during checkout. Customers are responsible for ensuring that their email address is complete and accurate.

Once an order has been shipped, a shipping confirmation may be sent with available tracking information. In some cases, tracking may not update immediately after the shipment notification is issued. Carriers may require several business days to scan, register, or display the first movement of a package.

Customers should check spam, junk, promotions, or filtered email folders if they do not see an order or shipping confirmation. If no confirmation is received within a reasonable period, customers may contact us at support@CuteCharmCo.store.

5. Tracking Information

Where tracking is available, customers may use the tracking number included in the shipping confirmation to monitor the progress of the package. Tracking information is supplied by the carrier and may occasionally be incomplete, delayed, or temporarily unavailable.

A tracking status such as “label created,” “shipment information received,” or “pre-transit” may mean that the carrier has received the electronic shipping information but has not yet completed the first physical scan. This status may remain unchanged for a short period while the package is transferred between facilities.

International shipments may move between multiple carriers. The original tracking page may stop updating temporarily while the package is transferred to a local postal or delivery service. A new local tracking number may sometimes be assigned.

CuteCharmCo.store does not control carrier tracking systems and cannot guarantee real-time updates. However, our customer service team can help review available information when a package appears to be significantly delayed.

6. Shipping Destinations

We ship to many countries and regions worldwide. Availability may depend on carrier service, legal restrictions, product limitations, local import rules, political conditions, transportation availability, and the address entered during checkout.

We reserve the right to decline or cancel orders to destinations that cannot be served reliably or legally. This may include restricted territories, sanctioned destinations, areas affected by conflict, or regions where carriers have suspended service.

If we cannot ship an order to the selected destination, we will contact the customer and issue an appropriate refund for the affected items.

Customers are responsible for confirming that the products they order may legally be imported into their country or region. CuteCharmCo.store is not responsible for items refused, confiscated, delayed, or destroyed by customs authorities because of local laws or import restrictions.

7. Shipping Addresses

Customers must provide a complete, accurate, and deliverable shipping address during checkout. This includes the recipient’s full name, street address, apartment or unit number, city, province or state, postal code, country, and a valid contact number where requested.

CuteCharmCo.store is not responsible for delivery problems caused by incorrect, incomplete, outdated, or misspelled information supplied by the customer. Please review all shipping information carefully before completing your purchase.

If an address correction is needed, contact support@CuteCharmCo.store immediately. We will make reasonable efforts to update the order, but changes cannot be guaranteed after processing or shipment has begun.

Once a package has been shipped, the carrier may not permit address changes. If a shipment is returned because of an inaccurate address, additional fees or delays may apply before reshipment. Where permitted by law, costs caused by customer-provided address errors may be deducted from an eligible refund or charged before reshipment.

8. Separate Shipments

An order containing multiple items may arrive in more than one package. Products may be stored at different fulfillment locations or require different packaging and handling methods.

Separate parcels may have different tracking numbers and delivery dates. Receiving only part of an order does not necessarily mean that the remaining products are missing.

Customers should review all shipping notifications and tracking details before reporting an incomplete delivery. If all packages have been marked as delivered and an item is still missing, please contact our customer service team with the order number and details of the missing product.

9. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, value-added taxes, brokerage charges, handling fees, or other governmental assessments. These charges are determined by the authorities or carriers in the destination country and are generally the responsibility of the recipient.

CuteCharmCo.store does not control customs fees and cannot accurately predict the amount that may be charged. Free worldwide shipping does not mean that customs duties or import taxes are prepaid unless this is explicitly stated at checkout.

Customers should contact their local customs authority for information regarding possible fees or restrictions before placing an order.

Failure to pay required customs charges may result in the parcel being delayed, returned, abandoned, or destroyed. Refusing a package to avoid customs fees does not automatically entitle the customer to a full refund. Any refund will be considered after the parcel is returned and inspected, subject to our Return & Refund Policy and applicable law.

10. Customs Delays

International parcels may be inspected or held by customs authorities. Customs processing is outside the direct control of CuteCharmCo.store and the shipping carrier.

A customs delay does not necessarily mean that the package is lost. Authorities may require additional documentation, payment, or recipient confirmation before releasing the shipment.

Customers should respond promptly to requests from customs agencies or local carriers. Failure to provide required information may lead to additional delays or return of the package.

We will provide reasonable assistance when documentation from the sender is required, but we cannot guarantee the speed or outcome of customs procedures.

11. Delivery Attempts

Depending on the shipping carrier and destination, a signature may or may not be required. The carrier may leave the parcel in a mailbox, parcel locker, reception area, porch, designated safe place, or another location permitted by its delivery procedures.

If no one is available, the carrier may attempt redelivery, leave a notice, hold the parcel at a pickup location, or return it to the sender.

Customers are responsible for monitoring tracking information and collecting held parcels within the carrier’s deadline. CuteCharmCo.store is not responsible for packages returned because the recipient failed to collect them or respond to delivery notices.

If the parcel is returned to us, contact our customer service team to discuss possible reshipment or refund options.

12. Delivered but Not Received

If tracking indicates that an order has been delivered but the package cannot be found, customers should first check the mailbox, parcel locker, porch, side door, building reception desk, mailroom, garage, and other possible delivery locations.

Customers should also ask household members, neighbours, property managers, security staff, or reception personnel whether they accepted the parcel.

The carrier should then be contacted promptly for delivery details, GPS information, photographs, or other proof of delivery where available.

Please notify CuteCharmCo.store as soon as possible if the parcel remains missing. We may assist with a carrier investigation, but the investigation process and available remedies vary by destination and shipping provider.

A delivery scan alone does not determine responsibility in every situation. Replacement or refund requests will be reviewed based on carrier findings, available evidence, delivery circumstances, applicable law, and the details of the order.

13. Lost Packages

A package may be considered lost when the carrier confirms the loss or when no tracking movement has occurred for a prolonged period beyond the normal delivery window.

Please contact us if your shipment appears significantly delayed. We may ask the customer to wait until the carrier’s investigation or claim period has passed before providing a final resolution.

If a shipment is verified as lost before proper delivery, CuteCharmCo.store may offer a replacement, reshipment, store credit, or refund, depending on product availability and the circumstances.

Customers should not open multiple claims for the same shipment through the store, carrier, payment provider, and banking institution without disclosing those claims. Duplicate compensation for the same loss is not permitted.

14. Damaged Packages

Customers should inspect the package and products shortly after delivery. If the parcel or product is damaged, take clear photographs before discarding the packaging.

Contact support@CuteCharmCo.store and provide the order number, photographs of the outer package, shipping label, internal packaging, complete product, and damaged area. A short video may also be requested.

Claims involving shipping damage should be submitted promptly so that we can meet carrier reporting deadlines.

Depending on the issue, we may provide a replacement, refund, partial refund, store credit, or another suitable solution under our Return & Refund Policy.

Normal compression of soft plush products during transportation may not constitute damage. Gently reshaping the product may restore its intended appearance.

15. Refused and Unclaimed Shipments

Customers should not refuse a shipment unless instructed by CuteCharmCo.store or required for a documented reason.

Parcels that are refused, unclaimed, or returned because of recipient absence may incur return transportation, storage, customs, or handling costs. These charges may affect the amount of any refund where legally permitted.

A refund cannot normally be processed until the returned parcel has been received and inspected. Original premium shipping charges, customs fees, and costs caused by refusal or non-collection may be non-refundable.

If the refusal resulted from our error, such as an incorrect product or confirmed duplicate shipment, we will provide an appropriate remedy.

16. Order Changes and Cancellations

Customers should contact us immediately if they need to change or cancel an order. We will try to help before fulfillment begins, but cancellation or modification is not guaranteed.

Once an order has been processed, packed, assigned a shipping label, transferred to a fulfillment facility, or collected by the carrier, it may no longer be possible to cancel or change it.

If a cancellation cannot be completed, the customer may request a return after delivery in accordance with our Return & Refund Policy.

Address changes requested after shipment may be subject to carrier restrictions or fees. CuteCharmCo.store cannot guarantee that a parcel can be redirected after dispatch.

17. Incorrect or Incomplete Orders

If a customer receives the wrong product, wrong variation, incorrect quantity, or an incomplete shipment, they should first confirm whether the remaining products were sent separately.

If the issue is not explained by separate shipments, contact us with the order number, photographs of all products received, photographs of the package contents, and the shipping label.

Once the issue is verified, we may arrange a replacement, reshipment, return, partial refund, or full refund as appropriate.

Customers will not be required to pay approved return shipping costs for products sent incorrectly due to our error.

18. Packaging

Products are packaged using materials selected to provide reasonable protection during ordinary shipping conditions. Small keychains, charms, and accessories may be placed in protective bags, envelopes, boxes, or padded packaging depending on the product and destination.

We may reduce unnecessary packaging where possible while still protecting the order. Product packaging may differ from photographs shown on the website unless specific branded or gift packaging is included as part of the product description.

Gift notes or special packaging requests are not guaranteed unless such options are offered and confirmed during checkout.

19. Shipping Restrictions

Certain products may be subject to carrier, customs, safety, or regulatory restrictions. We reserve the right to change the shipping method, divide an order, remove an affected item, or cancel a shipment if necessary to comply with applicable rules.

We do not knowingly ship to invalid addresses, freight forwarding arrangements deemed unusually risky, or destinations where delivery is prohibited.

Orders associated with suspected fraud, unauthorized payment activity, reshipping schemes, or repeated delivery claims may be delayed for verification or canceled.

20. Delays Beyond Our Control

CuteCharmCo.store is not responsible for delays caused by circumstances outside our reasonable control. Such circumstances may include severe weather, natural disasters, public health emergencies, strikes, labour disputes, customs inspections, political instability, war, carrier shortages, aviation restrictions, transportation disruptions, road closures, technical failures, government actions, power outages, or unusually high seasonal demand.

We will make reasonable efforts to communicate known delays and assist customers, but estimated delivery dates may need to be extended.

A temporary delay does not automatically qualify an order for cancellation or refund after shipment, except where required by applicable law or where the shipment is ultimately confirmed as lost.

21. Customer Communication

Customers are responsible for providing a functioning email address and checking communications related to their order.

We may contact customers to confirm an address, verify payment, resolve a customs issue, clarify product selections, or request additional information. Failure to respond may delay shipment or result in order cancellation.

For faster assistance, customers should include their order number and a clear description of the issue in all messages.

Our customer service team will never ask customers to send complete payment card information by email.

22. Fraud Prevention and Shipping Verification

To protect customers and prevent fraud, certain orders may require additional verification before shipment. We may request confirmation of the billing address, shipping address, identity, payment authorization, or other details reasonably necessary to validate the order.

Orders with unusually high value, multiple failed payment attempts, inconsistent address details, or other risk indicators may require additional processing time.

We reserve the right to cancel and refund an order if verification cannot be completed or if we reasonably believe the transaction is unauthorized or fraudulent.

23. Returns Related to Shipping

Returns arising from delivery issues, refused packages, incorrect addresses, damage, or dissatisfaction are governed by our Return & Refund Policy.

Customers must obtain return authorization before sending products back. The business address listed below is not automatically the authorized return address.

Packages sent without instructions may be delayed, refused, or returned to the sender.

24. Policy Changes

CuteCharmCo.store may update this Shipping Policy to reflect changes in carrier services, shipping destinations, delivery estimates, fulfillment procedures, legal requirements, or business operations.

The revised policy will be published on our website with an updated date. The shipping terms in effect when an order was placed will generally apply to that order, except where a later change is required by law or benefits the customer.

We encourage customers to review this policy before completing each purchase.

25. Contact Information

For shipping questions, tracking assistance, delayed packages, address corrections, damaged orders, or delivery concerns, please contact us:

CuteCharmCo.store
Email: support@CuteCharmCo.store
Phone: (780) 413-7549
Business Address: 520 Cherry St, Toronto, ON M5A 1M3, Canada

Please note that this business address should not be used for returns unless our customer service team has provided written authorization and confirmed the appropriate return destination.