Terms of service

Last Updated: July 23, 2026

Welcome to CuteCharmCo.store. These Terms of Service ("Terms") govern your access to and use of the CuteCharmCo.store website, products, services, content, and related features. By visiting our website, browsing our collections, creating an account, placing an order, or otherwise using any part of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service. If you do not agree with any part of these Terms, you should discontinue use of our website and services immediately. These Terms apply to all visitors, customers, merchants, vendors, contributors, affiliates, and other users of the website.

CuteCharmCo.store is an online retailer specializing in cute lifestyle accessories including plush keychains, acrylic charms, silicone keychains, bag accessories, collectible decorations, gifts, and similar products. Our goal is to provide a safe, enjoyable, and trustworthy shopping experience while maintaining compliance with applicable laws and Shopify platform requirements.

1. Acceptance of Terms

By accessing this website, you confirm that you are at least the age of majority in your jurisdiction or that you have obtained permission from a parent or legal guardian to use this website. If you are using this website on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

Your continued use of CuteCharmCo.store constitutes your acceptance of any updates or modifications to these Terms that may be published from time to time.

2. Online Store Terms

You agree not to use our products or services for any unlawful or unauthorized purpose. While using the website, you must comply with all applicable local, provincial, state, national, and international laws and regulations.

You must not transmit viruses, malware, worms, ransomware, malicious code, or any technology intended to interfere with the operation or security of the website. Any attempt to gain unauthorized access to our systems, customer information, servers, or payment infrastructure is strictly prohibited.

Violation of these Terms may result in suspension or permanent termination of your access to our services.

3. Products and Services

CuteCharmCo.store offers products intended primarily for personal use. We reserve the right to modify, discontinue, replace, or update products, collections, pricing, descriptions, packaging, colors, specifications, and availability without prior notice.

Many of our products are manufactured using different materials including plush fabric, acrylic, silicone, stainless steel, alloy, resin, PVC, and similar materials. Minor differences in color, texture, stitching, printing, dimensions, filling, or finish may occur due to manufacturing processes and should not automatically be considered defects.

Certain collectible items, seasonal products, limited editions, promotional products, or exclusive releases may have limited inventory and may not be available once sold out.

4. Product Information

We strive to display product descriptions, measurements, photographs, colors, and specifications as accurately as possible. However, actual colors may vary depending on monitor settings, mobile screens, lighting conditions, photography, manufacturing batches, and other technical factors.

Dimensions provided on product pages are approximate and may vary slightly due to manual measurement or production tolerances.

CuteCharmCo.store does not guarantee that every product image exactly represents the appearance of every individual item received.

5. Pricing

All prices displayed on our website are shown in the currency selected by the customer or determined by the website settings.

Prices may change without prior notice. Promotional pricing, limited-time offers, discounts, coupon codes, seasonal campaigns, and bundle offers may begin or end at any time.

If an obvious pricing error occurs due to technical issues, system malfunction, human error, or third-party integration problems, we reserve the right to cancel affected orders and issue a full refund before shipment.

Taxes, customs duties, import charges, brokerage fees, and local government fees may not always be included in the listed product price and remain the responsibility of the customer where applicable.

6. Orders

Submitting an order does not automatically create a legally binding sales contract. Your order represents an offer to purchase the selected products.

We reserve the right to accept, decline, limit, or cancel any order for reasons including but not limited to inventory shortages, suspected fraud, pricing errors, payment verification issues, shipping restrictions, duplicate orders, technical errors, or violations of these Terms.

If an order is canceled after payment has been successfully processed, the customer will receive an appropriate refund using the original payment method.

7. Payment

We accept payment methods supported through Shopify Payments and other authorized payment providers available during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

CuteCharmCo.store does not store complete payment card information on its servers. Payment processing is performed through secure third-party providers using industry-standard encryption technologies.

Failure of payment authorization may result in cancellation or delay of your order.

8. Shipping

We proudly offer worldwide shipping for eligible destinations.

Estimated delivery times are provided for reference only and are not guaranteed delivery dates. Shipping estimates may be affected by customs inspections, carrier delays, weather conditions, holidays, transportation disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

Risk of loss generally transfers according to applicable law and carrier procedures once the order has been delivered to the shipping address provided by the customer.

Additional details regarding shipping are available in our Shipping Policy.

9. Returns and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.

Customers are responsible for reviewing that policy before placing an order.

Nothing within these Terms limits any mandatory consumer rights that cannot legally be waived.

10. Account Registration

Certain features of the website may require account creation.

You agree to provide accurate, complete, and current information when registering.

You are responsible for maintaining the confidentiality of your account credentials and are responsible for all activities occurring under your account.

If you suspect unauthorized use of your account, please contact us immediately.

11. Customer Responsibilities

Customers agree to:

Provide accurate billing information.

Provide a valid shipping address.

Use lawful payment methods.

Review product descriptions before ordering.

Comply with these Terms.

Communicate respectfully with our customer service team.

Customers must not submit false claims, fraudulent chargebacks, abusive communications, fake reviews, or intentionally misleading information.

12. Intellectual Property

All website content, including logos, branding, product descriptions, graphics, website design, layouts, icons, images created by CuteCharmCo.store, text, page structure, and other original content are protected by applicable intellectual property laws.

Customers may not copy, reproduce, redistribute, modify, publish, sell, license, or commercially exploit any portion of our website without prior written permission.

Some products may feature designs inspired by general aesthetic trends. CuteCharmCo.store respects the intellectual property rights of others and does not intentionally sell unauthorized counterfeit merchandise.

13. User Content

Customers may submit reviews, photographs, testimonials, questions, suggestions, or other content.

By submitting such content, you grant CuteCharmCo.store a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, modify, translate, and distribute the content for marketing, promotional, customer service, or operational purposes.

You represent that the submitted content belongs to you or that you have sufficient permission to share it.

We reserve the right to remove content that is unlawful, offensive, defamatory, misleading, abusive, infringing, or otherwise inappropriate.

14. Promotional Activities

From time to time, CuteCharmCo.store may offer discounts, giveaways, loyalty rewards, referral programs, seasonal promotions, or limited-time campaigns.

Each promotion may include additional terms that apply specifically to that event.

Promotions cannot usually be combined unless explicitly stated.

We reserve the right to modify or discontinue promotional activities without prior notice.

15. Third-Party Services

Our website may contain links or integrations with third-party services including payment processors, shipping providers, analytics services, social media platforms, marketing tools, or external websites.

CuteCharmCo.store is not responsible for the availability, content, privacy practices, or policies of third-party websites.

Your interactions with third-party services are governed by their own terms and privacy policies.

16. Website Availability

Although we strive to provide uninterrupted service, we cannot guarantee continuous availability of the website.

Maintenance, software updates, server failures, internet outages, cyberattacks, hosting issues, or circumstances beyond our reasonable control may temporarily interrupt service.

We reserve the right to modify, suspend, or discontinue any portion of the website without notice.

17. Disclaimer of Warranties

Our website, products, and services are provided on an "as is" and "as available" basis to the fullest extent permitted by law.

CuteCharmCo.store does not guarantee uninterrupted website availability, error-free operation, complete accuracy of all content, or compatibility with every device or browser.

To the maximum extent permitted by applicable law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, title, and non-infringement.

18. Limitation of Liability

To the fullest extent permitted by applicable law, CuteCharmCo.store, its owners, employees, affiliates, suppliers, contractors, service providers, and partners shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from use of the website or products.

Our total liability relating to any claim shall not exceed the amount actually paid by the customer for the specific product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

19. Indemnification

You agree to indemnify and hold harmless CuteCharmCo.store, its directors, employees, affiliates, agents, suppliers, contractors, successors, and licensors from any claims, damages, liabilities, losses, costs, expenses, or legal fees arising from your breach of these Terms, misuse of the website, violation of applicable law, or infringement of the rights of another person.

20. Privacy

Your personal information is collected, stored, processed, and used in accordance with our Privacy Policy.

By using our services, you consent to the collection and processing of personal information necessary for order fulfillment, customer service, fraud prevention, payment processing, website security, legal compliance, and business operations.

We take reasonable measures to safeguard customer information but cannot guarantee absolute security for any electronic transmission.

21. Force Majeure

CuteCharmCo.store shall not be liable for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, labor disputes, transportation interruptions, government actions, customs delays, power failures, internet outages, cyber incidents, war, civil unrest, carrier disruptions, or supplier shortages.

Performance obligations affected by such events shall be suspended for the duration of the event.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

Where mandatory consumer protection laws apply in the customer's jurisdiction, those rights remain unaffected.

23. Severability

If any provision of these Terms is determined by a court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Any unenforceable provision shall be interpreted as closely as possible to reflect the original intent while remaining legally enforceable.

24. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Legal Notice, and any additional policies published on CuteCharmCo.store, constitute the complete agreement between you and CuteCharmCo.store regarding use of our website and services.

25. Changes to These Terms

We reserve the right to revise, update, replace, or modify these Terms of Service at any time.

Updated versions become effective immediately upon publication on our website unless otherwise required by applicable law.

Continued use of the website after updated Terms are published constitutes acceptance of the revised Terms.

Customers are encouraged to review this page periodically to remain informed of any changes.

26. Contact Information

If you have questions regarding these Terms of Service, please contact us:

CuteCharmCo.store
Business Address: 520 Cherry St, Toronto, ON M5A 1M3, Canada
Email: support@CuteCharmCo.store
Phone: (780) 413-7549